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Development of a web and mobile application for the reservation system

Client

Wellness centre providing various services (massages, saunas, fitness) in Bratislava

Goal

To create a clear and intuitive web portal and mobile application to manage bookings, increase online sales of services and improve customer experience.

Problem

The client was using a manual system to book services, which caused frequent errors, double bookings and customer dissatisfaction. Customers did not have the ability to conveniently book services online, limiting revenue growth.

Solution

1. Needs analysis and UX/UI design:

Detailed analysis of customer needs and internal processes.

User-friendly interface design for web and mobile app.

2. Web platform development:

Responsive website with clear selection and booking of services.

Integrated online payment system.

Admin interface to manage bookings and capacities.

3. Mobile app development (iOS and Android):

Push notifications for booking reminders and special offers.

Easy repeat bookings and account management.

QR codes for quick check-in directly on the device.

4. Backend and integrations:

Cloud-based solution for data storage and system scalability.

API integration with internal systems (accounting, CRM).

5. Testing and deployment:

Testing of functionalities on different devices.

Gradual deployment of the system and staff training.

Results

ikona

70%

Increase in online bookings during the first 6 months.

ikona

90%

Reduction of booking errors

Increased customer satisfaction through easy and fast booking

Increased sales through cross-selling and personalised offers