Client
Wellness center providing various services (massages, saunas, fitness) in Bratislava
Goal
To create a clear and intuitive web portal and mobile application for managing reservations, increase online sales of services, and improve customer experience.
Problem
The client used a manual system for service reservations, which caused frequent errors, double bookings, and customer dissatisfaction. Customers did not have the option to conveniently book services online, which limited revenue growth.
Solution
1. Needs analysis and UX/UI design:
- Detailed analysis of customer needs and internal processes.
- Design of a user-friendly interface for the web and mobile application.
2. Development of the web platform:
- Responsive website with a clear selection and reservation of services.
- Integrated online payment system.
- Admin interface for managing reservations and capacities.
3. Development of the mobile application (iOS and Android):
- Push notifications for reservation reminders and special offers.
- Easy repeat reservations and account management.
- QR codes for quick check-in directly at the facility.
4. Backend and integrations:
- Cloud solution for data storage and system scalability.
- API integration with internal systems (accounting, CRM).
5. Testing and deployment:
- Testing functionalities on various devices.
- Gradual deployment of the system and staff training.